Cancellation & Refund Policy
We make every effort to fulfil all the booking placed. However, please note that there may be certain bookings that we are unable to process and must cancel. The reasons include limitations of availability, error in pricing and information, or problems identified by our credit and fraud avoidance department. Our Customer Service Team will communicate to you if all or any portion of your booking is cancelled. If your booking is cancelled by REFCOLD INDIA after your credit card has been charged, the said amount will be reversed back in your Card Account.
CANCELLATION BY THE CUSTOMER
We will not be able to cancel the booking in case of successful payment. The cancellation by customer is not allowed.
We will refund the money either by Net transfer/Cheque(Once approved by governing members). If the payment mode was Cheque/DD we will sent only to the billing address of the customer. We can refund via NEFT directly to your bank account also. Please note we will not be able to refund in cash. Typically refunds are processed in minimum than 15 working days but in case of payments by Cheque or DD, it may take more time for the Cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the Cheque.
We accept only online payment methods . We don’t have facility for COD or Cash deposit.